The concept of an easily memorable three-digit crisis number began in August 2019, when FCC staff proposed the idea to improve access to mental health support. The FCC officially adopted rules establishing 988 as the Suicide and Crisis Lifeline on July 16, 2020. Text messaging capabilities were added in November 2021, and on July 16, 2022, the full service was launched nationwide. Today, anyone experiencing emotional distress or suicidal thoughts can reach immediate confidential and free support by either calling or texting 988, connecting them directly with trained crisis counselors.
The 988 Lifeline, which replaced the National Suicide Prevention Hotline (1-800-273-TALK), provides comprehensive crisis support 24 hours a day, 7 days a week across all 50 states. Callers and texters to 988 are automatically routed to one of 200 local crisis centers nationwide. Services are available in English and Spanish (added in 2023),
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